Job Purpose

The ERP Business Support Specialist is responsible for ensuring the smooth operation, optimization, and support of the organization's ERP system. This role involves collaborating with various departments, troubleshooting issues, implementing updates, and providing training to end-users.

Duties and Responsibilities 

• Provide day-to-day support for the organization's ERP system.

• Troubleshoot and resolve user-reported issues, system errors, and other related problems.

• Collaborate with technical teams to address and resolve technical challenges.

• Conduct training sessions for end-users on ERP system functionality, new features, and best practices.

• Create and update training materials and documentation.

• Customize the ERP system to meet specific business needs.

• Configure system settings and parameters to optimize performance and efficiency.

• Ensure data accuracy, integrity, and security within the ERP system.

• Perform data imports, exports, and migrations as required.

• Coordinate and implement ERP system upgrades and enhancements.

• Stay informed about the latest updates and features of the ERP system.

• Work closely with different departments to understand their business processes and requirements.

• Collaborate with IT, finance, operations, and other teams to align ERP system functionality with organizational needs.

• Conduct testing for ERP system updates, patches, and new releases.

• Ensure that system changes do not adversely affect existing functionality.

• Maintain accurate documentation of system configurations, customizations, and changes.

• Document and update standard operating procedures related to the ERP system

Competencies 

Education

• Bachelor's degree in Information Technology, Business, or a related field

Experience

• 1-2 years proven experience as an ERP Business Support Specialist or in a similar role.

Knowledge, skills and abilities

• In-depth knowledge of ERP systems.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively in a team environment.

• Familiarity with project management principles is a plus