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IT Coordinator

EXPECTED JOINING DATE :
Expected Joining Date
01, May, 2021
Company Difco Group
Location Ferzol / Mansoura / Roumieh
Reports to IT Administrator
Manages N/A
Type Full Time

Job Purpose

Responsible for maintaining and monitoring the computer systems and networks and solving technical problems, detecting hardware and software faults and installing computer systems through phone or face-to-face

Duties & Responsibilities

  • Serves as the first level of support for users experiencing technical problems
  • Install and configure computer hardware, software, systems, networks, printers and scanners
  • Troubleshoot system and network problem, diagnose, research and solve hardware/software faults
  • Repair equipment and replace parts as required
  • Manage multiple support cases at one time
  • Follow diagrams or written instructions to repair a fault or set up a system
  • Set up new user accounts and profiles and deal with password issues
  • Maintain and update the database inventory of all devices. This includes tablets, desktops, laptops, sim cards, charges etc…
  • Support the roll-out of new applications
  • Backup and restore user’s data and emails
  • Provide training on the sales force application to sales and merchandising teams
  • Provide support for the sales force back-office application including the creation of new routes, promotions, sales representatives etc…
  • Assist remotely the sales and merchandising team in the market through the MobiControl application
  • Perform other related duties as assigned

Competencies

  • Bachelor's degree in computer science, computer engineering or any related field
  • 0 to 5 years of experience
  • English language, French is a plus
  • Communication Skills
  • Computer skills
  • Stress and Time Management Skills
  • Organizational skills
  • Analytical Skills
  • Training skills
  • Presentation skills
  • Business ethics
  • Problem-solver
  • Initiative taker
  • Team player
  • Emotional Intelligence
  • People-oriented
  • Patient

Physical Effort

The job requires bending and installing hardware and providing after-hours support for emergency matters

Work Environment

Office and commuting between the different company’s locations upon request for Difco and Falco